The preparation of your order can take between 1 and 3 working days depending on the time of year after receipt of your payment.
We take special care in the folding and packaging of your packages.
FREE withdrawal of your order is possible the next day from our depot in Mouscron at the following address: 125, rue de l'Agriculture at 7700 Mouscron (Belgium). You will receive a confirmation email when the order is ready to be picked up.
The transport at home as in relay can take from 1 to 2 working days.
WARNING: Following recent changes by our carriers, some large packages may have to undergo delivery mode changes to be shipped as home delivery, despite the initial choice of relay delivery. In this case, you will receive an e-mail from our after-sales service.
FRANCE / MONACO (excluding Corsica)
From 0 to 59.90 € of purchase: 6 € for shipping (via GLS)
More than 59.90 € of purchase: FREE DELIVERY (via GLS)
Fixed costs without purchase amount: € 7.50 shipping (via Chronopost)
Home delivery is carried out by a private carrier (GLS or Chronopost), generally within 24 hours and sometimes within 48 hours in areas that are difficult to access.
A link by email is sent to you when the parcel is dispatched so that you can follow its route.
In case of absence, the carrier will try to get in touch with you and may have to make the delivery to a relay point close to the delivery address. For this reason, it is preferable to indicate your mobile number when creating your customer account.
BENELUX / SPAIN / PORTUGAL
From 0 to 69.90 € of purchase: 7.80 € for shipping (via GLS)
Purchase over € 69.90: FREE DELIVERY (via GLS)
DOM-TOM / SWITZERLAND
We also deliver in the French overseas departments and territories and Switzerland at the fixed price of 24 € (via GLS or Chronopost).
In the event of a transport problem, we put ourselves in contact with the carrier at your request and try to provide all possible solutions to any problems that may have been encountered.
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