At etissus, there is no extra cost for home delivery.
Preparation
The preparation of your order may take between 1 and 3 working days depending on the time of year after receiving your payment.
We take special care in folding and packaging your parcels.
Pickup
FREE pickup of your order is available from the next day at our warehouse in Mouscron at the following address: 125, rue de l'Agriculture, 7700 Mouscron (Belgium). You will receive a confirmation email when the order is ready for collection.
Delivery
Home delivery or delivery to a pickup point can take 1 to 2 working days.
NOTICE: Due to recent changes with our carriers, some bulky parcels may require a change in the delivery method to be shipped to your home, despite the initial choice of pickup point delivery. In this case, you will receive an email from our after-sales service.
Practical information: Home delivery is carried out by a private carrier (Mondial Relay or Chronopost - Home Delivery), usually within 24 hours and sometimes within 48 hours for hard-to-reach areas.
A tracking link will be sent to you by email when your parcel is dispatched.
In case of absence, the carrier will try to contact you and may deliver to a nearby pickup point. For this reason, it is advisable to provide your mobile phone number when creating your customer account.
FRANCE / MONACO (excluding Corsica)
- From €0 to €49 purchase: €4.50 shipping fee (via Mondial Relay)
- From €0 to €49 purchase: €5 shipping fee (via Chronopost - Pickup point delivery)
- From €0 to €99 purchase: €6 shipping fee (via Chronopost - Home delivery)
- Over €49 purchase: FREE DELIVERY (via Mondial Relay)
- Over €49 purchase: FREE DELIVERY (via Chronopost - Pickup point delivery)
- Over €99 purchase: FREE DELIVERY (via Chronopost - Home delivery)
BELGIUM / LUXEMBOURG
- From €0 to €49 purchase: €5 shipping fee (via Mondial Relay)
- From €0 to €99 purchase: €7.80 shipping fee (via Chronopost - Home delivery)
- Over €49 purchase: FREE DELIVERY (via Mondial Relay)
- Over €99 purchase: FREE DELIVERY (via Chronopost - Home delivery)
NETHERLANDS
- From €0 to €49 purchase: €6 shipping fee (via Mondial Relay)
- From €0 to €99 purchase: €7.80 shipping fee (via Chronopost - Home delivery)
- Over €49 purchase: FREE DELIVERY (via Mondial Relay)
- Over €99 purchase: FREE DELIVERY (via Chronopost - Home delivery)
SPAIN / PORTUGAL / GERMANY / ITALY
- From €0 to €49 purchase: €7 shipping fee (via Mondial Relay)
- From €0 to €99 purchase: €7.80 shipping fee (via Chronopost - Home delivery)
- Over €49 purchase: FREE DELIVERY (via Mondial Relay)
- Over €99 purchase: FREE DELIVERY (via Chronopost - Home delivery)
DOM-TOM
- From €0 to €99 purchase: €24 shipping fee (via Chronopost - Home delivery)
- Over €99 purchase: FREE DELIVERY (via Chronopost - Home delivery)
SWITZERLAND
€24 shipping fee (via Chronopost - Home delivery)
In case of any transportation issue, we will contact the carrier upon your request and attempt to provide all possible solutions to any encountered problems.